Our videos will help you visually configure everything you need
Would you like us to help you with the correct configuration and answer your questions?
Frequently asked questions
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In the Addresses and Times menu, select the address of your choice, scroll down to the bottom and you will see the “Block dates and times” field. Here you can watch a video tutorial.
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In the Services menu, select the service of your choice and select YES in the “Allow booking through my website” field. Repeat this for each service you want to book online. Here you can watch a video tutorial.
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In the Integrations menu, under WhatsApp integration, you will see the CUSTOMIZE button. Here you can watch a video tutorial.
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Yes, go to the Integrations menu, then click Add and you will see Google Calendar listed.
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Go to the Services menu, click on Payment Methods, add the payment methods you want to enable (debit/credit card, Mercadopago/Bizum, transfer, etc.) to charge your clients. Then go to My services, choose or add the service you want to enable for payments, set the Status to Public and YES to Offer online payment.
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In the menu under Addresses & Hours, then click Add if you want to add a new address/hour or the View button if you want to edit an address/hour.
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Yes, it is a feature of the Platinum plan. If you don't have it, you must purchase it. You can also customize everything with your brand (logo and colors) and remove ours.
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In the Website menu, you will be able to view and edit all the fields that are displayed on the website we provide to you.
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In the Clients menu, click on the VIEW button on the client of your choice, then click on the Appointments tab and the appointment history and statistics for that client will be displayed.
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Yes, in the Dashboard menu, you can see different statistics that we provide for all the appointments, services and clients that you have registered.
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In the Settings menu, on the Forms tab. For more details see the tutorial.
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When you schedule appointments on the calendar, the system alerts you if you're adding a client with a similar name, and you decide whether to create a new one or select one already in the database to avoid duplication. Regarding bookings, when your clients book you, if the person enters the same information (first name, last name, and phone number), it won't be duplicated. Otherwise, it creates a new one because it's assumed to be a different person, even if, for example, they entered the same name and a different phone number.
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In the following link Plans.
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It usually takes 30 seconds on average to respond. The time and/or lack of response may vary depending on the following factors:
- Reading the message. The chatbot only reads and responds to “unread” messages in order not to interfere with conversations where you are already chatting.
- Having a welcome message, automatic message or some other chatbot activated (that is why we suggest deactivating these options).
- The volume of unread messages at the time of receiving the message, since the chatbot must read each message in order to respond, and if the messages come from WhatsApp Groups and/or Channels it takes a little longer (although it does not respond to these last two groups).
- Having the “Unread” label created so that the chatbot can mark the conversion and then you can know which messages it has read. If you don't have it created, it will take longer to respond. -
For this option you must have a Team account in Happoin. Once created, you must go to the Team menu and add your team members. Those members from their Happoin accounts must go to the Integrations menu and integrate Google Calendar, then click on Share and select the Team to share the Google Calendar appointments with the Team. Then from their Google Calendar, they must share the main calendar with the Team's Google calendar. The main calendar is the one associated with your Google account and has the same name as your email address, it is usually first in the “My calendars” menu. The events that will be synchronized with Happoin are those from this main calendar.
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This could be for two reasons:
1) Because you have integrated Happoin's WhatsApp number and not your own. You need to go to the Integrations menu on the website, and if the WhatsApp integration doesn't appear with your number, remove it to integrate yours.
2) You have the free plan or a plan that doesn't include HappiBot/ChatBot https://app.happoin.com/en/planes
If you've checked those two cases and the problem persists, you can contact us to review your case.
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